The Rug & Furniture Company
Showroom Open 10am till 5pm, Tuesday to Saturday
01604 759 755


Open Tuesday - Saturday 10am-5pm with Free parking right outside the door

Terms and Conditions

Welcome to The Rug & Furniture Company website.

The terms ‘The Rug & Furniture Company’, ‘we’ and ‘us’ and ‘Oriental Imports’ refer to us the business owner at the address posted on this website.

The terms ‘you’ and ‘your’ refer to you, the user of the website.

Your use of this website to make a purchase and your use of the content within it are subject to the following terms and conditions.



You can make a purchase from our website by searching, browsing and adding products to the shopping basket. You then have the option to place your order online or should you not wish to submit your personal details online then you may purchase directly from us by telephoning 01604 759755, however we will still need to take details from you in order to fulfil the sales transaction.

When making an online purchase, by pressing the ‘confirm button’ you agree to be bound by these terms and conditions and that you also understand and agree to the terms of our ‘privacy policy’.

All goods must be paid for in full before they are despatched. If you place your order online you will be transferred to a secure payment page operated by NatWest Sage Pay. On this page you can enter your payment details. Your account will not be debited until you click on the 'Confirm Payment' button.

Once we have received your payment your purchase will be picked* and packed then dispatched to your designated address.

*Please see colour representation below.



We try our best to ensure that all the items listed on our website are in stock, on occasion though, due to items being sold in store or our suppliers being out of stock, we may not physically have a certain item in stock. In this instance we will notify you by e-mail with an estimated delivery date for your chosen item or to offer an alternative product or offer a full refund. You are more than welcome to contact us prior to purchase to see if your chosen product is in stock.



Our standard delivery is free to UK mainland destinations, and takes place between 9am and 5pm Monday to Friday. We are not able to specify a delivery timeslot on standard deliveries.

We aim to deliver your order within 2 - 3 working days of receiving your payment. If your order cannot be delivered within this period we will contact you by telephone or email to reconfirm a delivery time or give you the option to cancel your order without any penalty.

Our delivery partners require that you sign for your order upon delivery. We will only leave your order without a signature if you contact us in writing stating that you will take full responsibility for the goods in the event that they go missing or become damaged as a result of being left without a signature.

In the event that you are not present to receive your order our couriers may try and leave your order with a neighbour. If you do not wish for your order to be left with a neighbour please contact us and we will instruct our couriers to deliver to your address only.

In the event that a delivery is attempted and you are not available to sign for the goods our couriers may attempt to redeliver the order at another time, however they are not contractually obliged to do so.

Our couriers in some instances may leave a card requesting you to contact them to rearrange the delivery on an alternate weekday or to collect the order in person from their depot where it will be held for 5 working days. You must contact the couriers within this period to re-arrange delivery. Failure to do this may result in your order being returned to ourselves.

We reserve the right to charge for redelivery or to deduct the courier’s delivery charge from any refund due should you then decide to cancel the order (although we offer free delivery our delivery partners do not).

We are reliant on our delivery partners to fulfil the delivery of your order and therefore cannot be held responsible for any error incurred on their part. In the unusual event that a delivery is missed or an error made by our courier then please contact us and we will endeavour to resolve the issue.



We take every care to show a realistic representation of colour. However due to lighting conditions and variation in computer screen output it is sometimes difficult to achieve this and any reference to colour is given as a guidance only. We do not accept any responsibility for colour misrepresentations and often, due to multiple repeat items (especially with furniture where shading and grain patterns vary and handmade and hand dyed rugs where shading varies from piece to piece) we will not guarantee that the item shown on screen will be the exact item you receive. 

You can still receive a refund if the item doesn’t suit, however it will not be deemed as faulty and you will be responsible to the full cost of returning it to us. If you would like more pictures of any of our items before purchasing then please do not hesitate to contact us.



Under the Distance Selling Regulations you may return any item purchased from us for a full refund of the original purchase price, so long as you inform us within 7 working days of the day your order is delivered. We request that the goods are then returned within 14 working days. You are responsible for arranging the safe return and the return costs. Provided the item is returned unused in the same condition as it was sent we will issue you with a full refund by the original payment method once your return has been received and checked. If an item is returned to us used, dirty or damaged no refund will be issued.

Return Instructions

Please contact us within 7 working days of receipt of your order and inform us that you wish to return your order, you do not have to state a reason but it helps us if you can give one, even if you have just changed your mind. We will confirm receipt of your returns request by email and are happy to recommend a suitable courier and give you any information the courier may need in order to facilitate the return of your item. We request that the goods are then returned, to be received by us within 14 working days. You can also return the item in person directly to our warehouse at:

3 Cornhill Close, Lodge Farm, Northampton, NN5 7UB

When returning your item/items you must ensure that it/they are satisfactorily and safely wrapped in waterproof packaging or preferably in the original delivery packaging (do not use thin plastic such as bin liners) and are clearly labelled with our address on the front.  You must also include your information within the returned package so we can identify where it has come from (a copy of the original order is preferable). Failure to do any of the above may delay your refund and in some cases no refund will be issued if goods have been badly wrapped and are soiled or damaged whilst in transit.

The return of your order is not our responsibility and should any goods go missing in transit whilst being returned to us then we will not be able to reimburse you and any claim should be made by you to your chosen courier. Please ensure that you use a return courier which allows you to obtain proof of delivery to ourselves and ensure you are insured for the value of the goods should they be lost or damaged.



In the unlikely event that the wrong item is delivered or that there is a shortage in your order then please contact us immediately and we will offer the following solutions: Should the wrong item have been sent in error we will arrange for  a collection and on receipt the correct item will be despatched and delivered at your convenience (we will contact you to discuss the best time for you).

Any shortages with your delivery (once checked against our despatch records) will be made good.



Under the ‘Distance Selling Regulations’ you have a 7 working day cooling off period in which you may cancel your order. You can cancel your order at any time before dispatch by contacting us in writing or should your goods have already been dispatched then upon receiving them please contact us in writing stating that you wish to return them and then follow our guidelines in section 5 for returning your order.



We may cancel the purchase contract between you and us if:

a. The goods you have ordered are unavailable for any reason;

b. We do not deliver to your area; and/or

c. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we cancel your order we will notify you by e-mail and will reimburse any payment taken by us as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.



Limitations on our liability to you You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.  Please note that nothing in this section of these terms and conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, or in any way to exclude or limit our liability to you.



a. Events beyond our control - We shall have no liability to you for any failure to deliver or collect goods or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance which is beyond our reasonable control.

b. Invalidity - If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

c. Privacy - You acknowledge and agree to be bound by the terms of our privacy policy.

d. Third party rights - A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

e. Governing law - The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

f. Entire agreement - These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.



You may not reproduce, modify or in any way commercially exploit any of the content of our website without the prior written permission of The Rug & Furniture Company. Written materials provided in printed or electronic form to you by may not be modified, adapted, translated, or used to create derivative works without the prior written consent of Notwithstanding the above, you may download (including caching) and use the images on this website provided that such use is for personal use only and not for personal gain. status as the author of any content must always be acknowledged.

Any use of content not specifically permitted above is expressly prohibited. Requests for permission for other uses may be sent to however, we reserve the right to charge a fee.



These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a purchase or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   


© The Rug & Furniture Company (Oriental Imports) 2013


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